Returns and Exchanges
Returns and Exchanges
At Celtic Empire, your satisfaction is our top priority. We understand that sometimes things don't go as planned, and we're here to make the return or exchange process as smooth as possible.
Return Policy
You may return most new, unworn items within 30 days of delivery for a full refund. Items must be in their original condition, including packaging.
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Items Eligible for Return:
- Unworn and undamaged jewelry and souvenir items.
- Products in original packaging with tags and labels attached.
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Non-Returnable Items:
- Custom or personalized items.
- Sale or clearance items.
- Items that have been used, worn, or altered.
How to Start a Return
- Contact Us: Email our customer service team at [your email address] with your order number, item description, and reason for return.
- Return Shipping: Once your return is approved, you will receive detailed return shipping instructions.
- Refund Process: After we receive and inspect your return, a refund will be issued to your original payment method within 7-10 business days.
Exchanges
If you need a different size, color, or item, follow the same steps as a return. Once we receive your original item, we’ll send out the new item promptly.
Damaged or Defective Items
Should your item arrive damaged or defective, please contact us within 7 days of delivery, and we’ll arrange a replacement or refund.
Contact Us
For any questions about returns or exchanges, reach out to our customer service team at:
Email: igorvasilec@gmail.com
Business Hours: Monday - Friday, 9 AM - 5 PM (PDT)